1 Responsibility

This website, its content and the downloadable system configurator are provided by FLUXRON Solutions AG.

The responsible body within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR) and the Swiss Data Protection Act (DSG), is:

FLUXRON Solutions AG
Benno Jäckle
Amriswilerstrasse 82
CH-8589 Sitterdorf

E-mail: benno.jaeckle@fluxron.com
Website: www.fluxron.com

2 Personal data

Personal data within the meaning of these data protection provisions is any information relating to an identified or identifiable natural person. This includes, in particular, your name and e-mail address.

The data will be collected to the extent necessary for the following purposes.

2.1Personal and communication data

Master data is the basic data about you, such as title, name, contact details. We collect master data in particular when you place an offer, inquiry or order with us. This master data is maintained in our ERP.

The master data includes, for example:

Title, first name, last name, gender;
address, e-mail address, telephone number and other contact details of the company;
customer numbers;
Payment information (e.g. deposited means of payment, bank details, billing address);
Information on language preferences, etc.
Information about your relationship with us (customer, supplier, etc.)

If you are in contact with us or we are in contact with you, e.g. if you contact a customer service or if you write or call us, we process the exchanged communication content and information about the type, time and place of communication. In certain situations, we may also ask you for proof of identity for identification.

Communication data are e.g.

Name and contact details such as company address, company e-mail address and telephone number;
Content of e-mails, written correspondence, chat messages, social media posts, interactions on the website, telephone conversations, video conferences, etc.

2.1.1Purpose of data processing

We would like to stay in touch with you, respond to your individual concerns and offer you the best possible service. We therefore process personal data for communication with you, e.g. answering inquiries and customer care. For this purpose, we use in particular communication and master data.

The purpose of data processing includes in particular:

Responding to inquiries;
Contacting you with any questions;
The purpose of contract processing generally includes everything that is necessary or expedient.

These include, for example, edits:

to provide contractually agreed services, e.g. to deliver goods, provide services and provide functions;
to provide after-sales services;
to bill for our services as well as for accounting in general;
to plan and prepare for the provision of our services, e.g. scheduling the deployment of our employees;
to check the suitability of applicants and, if necessary, to prepare and conclude the employment contract;
to check whether we are willing and able to work with a company;
to enforce legal claims arising from contracts (debt collection, court proceedings, etc.);
to administer and manage our IT and other resources;
to terminate and terminate contracts.

2.2 Data on the website

Personal data also includes information about your use of our website. In this context, we collect personal data from you as follows: Information about your visits to our website, e.g. The extent of the data transfer, the location from which you retrieve data from our website and other connection data and sources that you retrieve. This is usually done through the use of log files and cookies.

When you access this website, information of a general nature is automatically collected. This information is recorded in the server log file and includes the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address and the like.

IP address of the requesting device,
Information about your Internet service provider,
Information about the operating system of your device (tablet, PC, smartphone, etc.),
information about the referring URL,
Information about the browser used,
Date and time of access, and
content accessed when visiting the website.

This is due to the following reason:

Ensuring a trouble-free connection to the website
Ensuring a smooth use of our website
Evaluation of system security and stability as well as
for other administrative purposes

Your data will not be used to draw conclusions about your person.

Our website was created with the CMS WordPress. Like most website operators, WordPress.org collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The full WP privacy policy can be found at https://de.wordpress.org/about/privacy/

2.2.1 Hosting Provider

The provider of the website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.

This data cannot be directly assigned to specific persons. This data will not be merged with other data sources. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.

This data, as well as all data from this website, is stored by our hosting provider Hostfactory, whose privacy policy can be found here .

2.3 Registration website

If you have an account and you log on to this website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

The data you enter on the website will be stored for the purpose of individual communication with you. This requires the provision of a valid e-mail address and your name. This is used to assign the request and then answer the service request. The specification of further data is optional.

If a registered user uploads photos to this website, they will be used for the analysis of the service order and will not be made available to other website visitors.

3 Storage period

The consent for cookies is stored for about 183 days and can be revoked at any time. If information is exchanged via various communication channels, this information will be stored until revoked. E.g. e-mails, inquiries etc.

For users who register on our website, we also store the personal information they provide in their user profiles. All users can view their personal information at any time. Administrators of the website can also view this information and also delete it at the request of the users.

4 Cookies and plugins

Each time you access our website, we collect the following information about your computer: the IP address of your computer, the request from your browser and the time of this request. In addition, the status and the amount of data transferred are recorded as part of this request. We use this data for the operation of our website, in particular to detect and eliminate errors on the website, to determine the load on the website and to make adjustments or improvements.

Cookies help in many ways to make your visit to our website easier, more pleasant and more meaningful. Cookies are information files that your web browser automatically stores on your computer’s hard drive when you visit our website.

For example, we use cookies to temporarily store your selected services and entries when filling out a form on the website so that you do not have to repeat the entry when you call up another subpage. Cookies may also be used to identify you as a registered user after registering on the website without having to log in again when you visit another subpage.

If you do not want browser cookies to be used, you can set your browser so that it does not accept the storage of cookies. Please note that in this case you may only be able to use our website to a limited extent or not at all. If you only want to accept our own cookies, but not the cookies of our service providers and partners, you can select the setting “Block third-party cookies” in your browser.

Note on data transfer to the USA

Among other things, tools from companies based in the USA are integrated on our website. If these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country within the meaning of EU data protection law. U.S. companies are obliged to hand over personal data to security authorities without you, as the data subject, being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data located on US servers for monitoring purposes. We have no influence on these processing activities. More information about each service is described below.

4.1 Real Cookie Banner

We use the consent tool “Real Cookie Banner” to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how “Real Cookie Banner” works can be found under https://devowl.io/de/rcb/datenverarbeitung/. Our legitimate interest is the management of the cookies and similar technologies used and the consents in this regard. Cookies are used to test whether cookies can be set, to store reference to the documented consent, to store which services from which service groups the visitor has consented to, and, if consent is obtained according to the Transparency & Consent Framework (TCF), to store the consents in TCF partners, purposes, special purposes, functions and special functions. As part of the obligation to provide information under the GDPR, the consent collected is fully documented. In addition to the services and service groups to which the visitor has consented and, if consent is obtained in accordance with the TCF standard, to which TCF partners, purposes and functions the visitor has consented, this includes all settings of the cookie banner at the time of consent as well as the technical circumstances (e.g. size of the viewing area at the time of consent) and user interactions (e.g. clicking on buttons), that led to consent. Consent is collected once per language.

4.2 Use of Google Fonts

In order to display our content correctly and graphically appealing across browsers, we use “Google Web Fonts” from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”) on this website to display fonts.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

We use Google Fonts, a service provided by the American Google LLC (hereinafter referred to as “Google”), in order to be able to integrate selected fonts into the website. Google is certified under both the EU-American and the Swiss-American Privacy Shield and thus guarantees adequate data protection. In particular, Google has published the following information on the type, scope and purpose of data processing:

4.3 Use of Google Maps

On our website and in our programs we use the offer of Google Maps. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This allows us to display interactive maps directly on the website and enables you to conveniently use the map function.

Further information about data processing by Google can be found in google’s privacy policy . There you can also change your personal data protection settings in the data protection center.

4.4 Use of Google reCAPTCHA

This website uses the reCAPTCHA service of Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland “Google”). The query serves the purpose of distinguishing whether the input is made by a human or by automated, machine processing. The query includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google. For this purpose, your input will be transmitted to Google and used there. However, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCaptcha will not be merged with other Google data. Your data may also be transferred to the USA. For data transfers to the USA, there is an adequacy decision of the European Commission, the “Privacy Shield“. Google participates in the “Privacy Shield” and has submitted to the requirements. By clicking on the query, you consent to the processing of your data. The processing is carried out on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time without affecting the legality of the processing carried out on the basis of the consent until the revocation.

For more information about Google reCAPTCHA and the associated privacy policy, please visit: https://policies.google.com/privacy?hl=de

4.5 Embedded YouTube videos

On some of our websites, we embed YouTube videos from our channel or partners. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter “YouTube”). When you visit a page with the YouTube plugin, a connection to YouTube servers is established. In doing so, YouTube will be informed which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand. If a YouTube video is started, the provider uses cookies that collect information about user behavior. YouTube is owned by Google and the Privacy Policy.

4.6 Ultimate Member

For the submission and administration of service requests, we use the WP plugin Ultimate Member, which you can use to create a customer account on our website. Registration takes place via a double opt-in procedure, so you must confirm your registration by e-mail. Some areas of our website are reserved for registered customers. You can also use our website without creating a customer account. You can edit your customer data afterwards.

Registered user information remains stored in your website’s database indefinitely. This data will not be passed on to third parties. If you have an account and you log on to this website, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set some cookies to store your login information and display options. Login cookies expire after two days and display option cookies after one year. If you select “Keep me logged in” when you register, your registration will be maintained for a fortnight. When you log out of your account, the login cookies are deleted.

4.7 SupportCandy

The “SupportCandy” tool is used to record support requests. In this tool, all name and email are captured and stored. This data can be deleted at the request of the user. Supportcandy’s privacy policy can be found here: https://supportcandy.net/privacy-policy/

5 Privacy Policy for SSL Encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

6 Other communication channels of FLUXRON Solutions AG

6.1 Mailchimp

The dispatch of general messages is carried out by means of the dispatch service provider ‘MailChimp’, a newsletter dispatch platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can read the privacy policy of the shipping service provider here understand. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with the European level of data protection (PrivacyShield).

The dispatch service provider may use the data of the recipients in pseudonymous form, i.e. without assignment to a user, to optimise or improve its own services, e.g. for the technical optimisation of the dispatch and presentation of the newsletter or for statistical purposes. However, the shipping service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

6.2 LinkedIn

We use an icon on the website to link to our social media page https://www.linkedin.com/company/37863881/. The use of linkedin.com is voluntary and the provider’s privacy policy applies: LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2 Ireland; User Agreement and Privacy Policy

6.3 Google Drive

On our website, we refer to product sheets and quick start guides, which are accessible on Google Drive. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google’s terms and conditions will then apply when redirecting to Google Drive.

The company is certified according to the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified according to the DPF undertakes to comply with these data protection standards. For more information, please contact the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participantdetail?contact=true&id=a2zt000000001L5AAI&status=Active

6.4 FLUXRON System Configurator (FLX App)

The FLUXRON system configurator does not collect or transmit any personal data. However, the APP requires the Android permissions BLUETOOTH, BLUETOOTH_ADMIN, ACCESS_FINE_LOCATION and ACCESS_COARSE_LOCATION to scan and pair Bluetooth devices. Potential geolocation information available with these permissions will not be collected or transmitted.

6.5 FLUXRON WebMonitor

The FLUXRON WebMonitor does not collect or transmit any personal data.

7 Your rights

You have the right to request information from us as to whether and, if so, which of your personal data we process.

You have the right to request the correction of your inaccurate personal data and, if necessary, the completion of incomplete personal data in our systems.

You have the right to request that your personal data be deleted, for example if the data is no longer needed for the purposes pursued. However, if we are obliged or entitled to retain your personal data due to legal or contractual obligations, we can therefore only restrict or block your personal data to the extent necessary in these cases.

You have the right to request that we restrict the processing of your personal data.

You may have the right to receive your personal data, which we process automatically on the basis of your consent or for the performance of a contract, in a structured, common and machine-readable format or to request the transfer of this data to a third party. If you request the direct transfer of personal data to another responsible party, this will only be done to the extent that this is technically feasible.

You have the right to object to the processing of your personal data at any time in accordance with the legal requirements. In particular, you have the right to object to the processing of your personal data for the purpose of direct marketing.

You have the right to revoke your consent to the processing of your personal data at any time, in principle with effect for the future.

You have the right to lodge a complaint with a competent supervisory authority if you believe that the processing of your personal data violates data protection regulations.

8 Changes

We may amend this Privacy Policy at any time without notice. The current version published on our website shall apply.

9 Contact Information

If you have any questions about data protection, please send us an e-mail or contact the person responsible for data protection listed at the beginning of the privacy policy in our organization.

For data protection-related concerns, please contact: